Customer Service

The best way to contact us is via email at:  Admin@HotCarAccessories.com
We read all of our emails daily and will get back with you ASAP!
Each email is important to us as we really make an effort to satisfy all our customers.     
Phone:  352 688 8160  M-F, 10:30am - 5:00pm ET
Fax:  352 688 8153  

All products are shipped via the United States Postal Service (U.S.P.S.) Priority Mail, insured against loss or damage and signature required upon receipt.

Return Policy - Love it or Return it!
Our goal is that all of our loyal customers are thrilled with the Viper Up-grade Accessories that you purchase for us at The Viper Store.
If you are unhappy in any way with any product you purchased from us you may return it within 30 days from ship date.  The following prerequisites apply:
(a)  Product is returned in new and unused condition.
(b)  If you receive your product damaged in any way you must contact HCA immediately upon receipt. 
     Under these circumstances you be given instructions by HCA and we will send you a new one.
(c)  Purchaser pays for shipping when returning a product for any reason unless received damaged or defective.
(d)  Purchaser is responsible if product is lost in transit when returning it.
(e)  The product must be received by HCA within 30 days of date the product was originally shipped to customer.

Return to:
Hot Car Accessories
Attn: Returns
13721 Linden Drive
Spring Hill, FL 34609

Refund Policy
Note:  Please note that Postage, Shipping and Handling costs are not refundable under any conditions.

1.  If you are making a return because of a defect in the product you will be entitled to receive another "same" product from HCA upon receipt of the original product purchased. 

2. If you do not receive your product.  Simply contact HCA and we will trace your product for you. Keep in-mind that your product might be delayed because of weather, disaster, strike or other reasons outside HCA's control.  If the product is lost or damaged in shipping from us we will replace your product.  Keep in mind that we do have to follow the shippers guidelines on a waiting period in filing a claim before we ship the replacement product.

3. If you are shipping a product back to us for any reason you are solely responsible for it's delivery to us in the required condition.  If the product is lost or damaged during shipping you are responsible for obtaining reimbursement from the shipping company that you used.
Therefore, it is important that you insure your product for its' full value when you return ship it to us. 
Once you send it, HCA can not be responsible for the product if it is damaged or lost .
4. Refunds will be issued within 7 business days of product receipt and acceptance by HCA.

Privacy Policy
Your information is safe with us.  It's simple - We here at HCA do not provide your sensitive information such as; name, address, phone number, email address, or financial information to any third party without your permission.  The only exception is by court or police order.

We will communicate with you primarily by email and if we can not reach you then by phone.  Our contact will only be
as necessary concerning your orders or questions.  We will ask you if you would like to be notified of HCA sales, new products or to receive HCA coupons.  This is strictly optional and if you sign up you may cancel at any time.

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Hot Car Accessories